Luxury Way Car Rental Privacy Policy

Luxury Way Car Rental ("Luxury Way", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us through WhatsApp, email, Instagram, Google Business Profile, or submit a rental enquiry.

1. Information We Collect

We may collect information that you choose to provide when requesting a car rental quotation or booking, including:

• Name and contact details, including phone number, WhatsApp number, and email address.
• Rental details such as preferred car, rental date, delivery area, hotel or airport pickup request, and booking notes.
• Documents or eligibility information required to confirm a car rental, such as passport, Emirates ID, driving license, or deposit confirmation, when needed for the booking process.
• Messages sent to us through WhatsApp, email, Instagram, Google Business Profile, or website forms.

2. Website, Cookies, and Advertising Data

Our website may collect basic technical information such as browser type, device type, approximate location, pages visited, and referral source. We may also use cookies, pixels, or similar technologies from advertising and analytics platforms, including Meta and Google, to understand website performance, measure advertising results, and improve future campaigns.

You can manage cookies through your browser settings. Some advertising platforms may also offer their own privacy and ad preference controls.

3. How We Use Your Information

We use customer information to:

• Respond to enquiries and provide car rental quotations.
• Confirm availability, rental rates, deposits, delivery timing, and booking requirements.
• Arrange vehicle delivery, pickup, chauffeur service, airport delivery, hotel delivery, or event rental service.
• Communicate with customers through WhatsApp, phone, email, Instagram, or other requested channels.
• Improve our website, advertising campaigns, customer service, and fleet presentation.
• Comply with applicable legal, security, insurance, and business requirements.

4. Sharing Information

We do not sell customer personal information. We may share necessary information only when required to complete a rental request or operate our business, including with vehicle owners, delivery drivers, chauffeur partners, payment or booking support providers, advertising platforms, website hosting providers, and legal or regulatory authorities when required.

5. Data Retention

We keep information only for as long as needed for booking support, customer communication, legal requirements, accounting, dispute prevention, and service improvement. When information is no longer needed, we take reasonable steps to delete or secure it.

6. Data Security

We take reasonable administrative, technical, and operational steps to protect customer information. However, no online or messaging system can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information unless it is required for booking confirmation.

7. Your Choices and Rights

You may contact us to request access, correction, or deletion of your information, or to ask us to stop using your information for marketing communication where applicable. We may need to keep certain information when required for legal, accounting, security, or legitimate business reasons.

8. Third-Party Links

Our website may link to WhatsApp, Instagram, Google Business Profile, Google Maps, and other third-party platforms. These platforms have their own privacy policies and data practices. We are not responsible for the privacy practices of third-party websites or applications.

9. Children's Privacy

Our services are intended for adults who are legally eligible to rent or arrange vehicle rental services. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Luxury Way Car Rental
• Dubai, United Arab Emirates
• WhatsApp: +971 58 544 6333
• Email: booking@luxurywaycars.ae
• Website: https://luxurywaycars.ae